When clients do not keep their appointment or cancel with little notice, the therapist's hour is lost, services cannot be provided to anyone else, and insurance does not reimburse providers for missed appointments.
Missed or cancelled appointments with less than 24 hour notice will be charged a no-show/late cancel fee of $80 per scheduled hour. The no-show/late fee reimburses the provider for his or her time because not enough time was left for our office to arrange for another client to receive help in the voided appointment slot. To cancel, you must contact us in person or by phone at (870) 743-6225. If your call is not answered, you must leave a voicemail message to inform us about your need to cancel or reschedule. Without a voicemail or directly speaking to you, we cannot confirm that you gave timely notice. The no-show/late cancel fee must be received before another appointment will be scheduled.
Consideration on a case-by-case basis will be given to emergencies, but we reserve the right to charge for all missed appointments or those cancelled with less than the required notice.
Assessments for forensic services require at least 10 business days notice before cancellation to avoid being charged for the full scheduled time at the full hourly rate agreed upon.
Before scheduling your first appointment, we ask that you first complete intake paperwork. This information is needed to determine how to contact you in the future, who referred you to us, your primary care doctor, and your current symptoms and treatment goals. An office policy agreement and insurance/payment information are also gathered.
Parents or guardians will need to complete intake paperwork for child and adolescent patients, which includes a Developmental History Form and Child/Adolescent Intake Form. Adults need only complete the Adult Intake Form. Additionally, we ask that you view our Privacy Practices and provide us with a copy of your insurance card(s) at the time you turn in intake paperwork.
To obtain copies of intake forms, please use the Intake Forms link on our website or drop by our office in person.
With your written consent, we will file insurance claims on your behalf. To use insurance benefits, keep in mind that you have the following responsibilities:
Mental health benefits are provided by most health insurance companies. Our clinicians are providers for several major insurance carriers, including (This list is not complete and is subject to change without notice): Aetna, ARBenefits, ARKids First, AMCO, Blue Cross and Blue Shield, CIGNA, Health Advantage, Medicare, New Directions, Tricare, WebTPA (North Arkansas Regional Medical Center Employee Plan), and Windsor/Sterling.
To determine your mental health benefits before your initial appointment, we ask that you provide us with a copy of the front and back of your insurance card at the same time you turn in your intake paperwork. At your request, we will provide an estimate of your deductible and copays required in advance of your first appointment. However, we cannot guarantee the accuracy of information provided to us by your insurance company. Actual deductible and copay amounts can be confirmed only after claims are processed by your insurance company.
If you do not have health insurance or want to pay for services without a third party payer, we can help you. Our fees are based on the individual training and experience level of each clinician and are consistent with the fees charged by providers in northern Arkansas with similar training or expertise.
We accept personal checks and cash. We do not accept credit or debit cards.
Payment of all fees, deductibles, and copays are due at the time of service.
Personal checks and cash are accepted. Debit and credit cards are not accepted.
Returned checks will incur a charge of $25 per check. Clients are responsible for paying the returned check fee as well as the original fee in a prompt manner prior to additional appointments.
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